Welcome to BTSAN PO. Please review our return, exchange, and refund policy to ensure you are fully informed before making a purchase.

Non-Returnable & Non-Exchangeable Items

Due to the unique nature and cultural value of our products, the following items are non-returnable, non-exchangeable, and non-refundable:

• Thangka Series
• Dzi bead Jewelry
• Agarwood Products

Please confirm your selection before purchasing. If you have any questions, feel free to contact our customer service.

Return & Exchange Policy

For items other than the non-returnable items listed above, returns and exchanges are accepted under the following conditions:

• A request for return or exchange is submitted within 7 days of receiving the item
• The item is unused, in its original condition, and with all packaging intact
• Proof of purchase is provided

Special Note: Items that have been used, damaged, or are missing original packaging cannot be returned, exchanged, or refunded.

Exchange Method

For items that meet the exchange conditions, we will replace the item with the same product. Once exchanged, items are not eligible for return or refund.

Refund Method

For items that meet the return conditions, refunds will be processed via the original payment method upon receipt and verification of the returned item.

If you have any questions, please contact us at btsanpollc@gmail.com. Thank you for your understanding and support!

BTSAN PO 退换货与退款政策

欢迎光临 BTSAN PO。请仔细阅读我们的退换货与退款政策，以便您在购买前了解我们的相关规定。

不可退换商品

由于产品的独特性与文化价值，以下商品在购买后不可退换或退款：

• 唐卡艺术作品
• 天珠饰品
• 沉香制品

请在购买前确认您的选择，如有疑问，欢迎联系客户服务。

退换货政策

对于除不可退换商品外的其他商品，若符合以下条件，可接受退换：

• 自收到商品之日起 7 天内 提出退换申请
• 商品未使用且保持原始状态，包装完整无损
• 提供购买凭证

特别提醒：商品一旦使用、损坏或缺失原包装，将无法退换或退款。

换货方式

符合换货条件的商品将按原订单的相同商品进行更换，换货后不再接受退货或退款。

退款方式

符合条件的退货将在我们收到商品并确认后，按原支付方式退款。

如有任何问题，请联系 btsanpollc@gmail.com。感谢您的理解与支持！