Agate Bracelet

1.) Keep away from water. Do not immerse jewelry in water. (保持干燥)

2.) Avoid direct contact with perfume, body lotions or other chemicals.( 避免接触香水等化学用品)

3.) Remove jewelry when bathing, showering or swimming. (洗澡游泳需摘下)

4.) Clean the pieces after use and occasionally wipe with a soft cloth (使用拭银布清洁)

5.) Remove jewelry before going to bed or participating in physical activity. (睡眠时卸下)

BTSAN PO Return, Exchange & Refund Policy

Welcome to BTSAN PO. Please review our return, exchange, and refund policy to ensure you are fully informed before making a purchase.

Non-Returnable & Non-Exchangeable Items

Due to the unique nature and cultural value of our products, the following items are non-returnable, non-exchangeable, and non-refundable:

Thangka Series

Dzi bead Jewelry

Agarwood Products

Please confirm your selection before purchasing. If you have any questions, feel free to contact our customer service.

Return & Exchange Policy

For items other than the non-returnable items listed above, returns and exchanges are accepted under the following conditions:

A request for return or exchange is submitted within 7 days of receiving the item

The item is unused, in its original condition, and with all packaging intact

Proof of purchase is provided

Special Note: Items that have been used, damaged, or are missing original packaging cannot be returned, exchanged, or refunded.

Exchange Method

For items that meet the exchange conditions, we will replace the item with the same product. Once exchanged, items are not eligible for return or refund.

Refund Method

For items that meet the return conditions, refunds will be processed via the original payment method upon receipt and verification of the returned item.

If you have any questions, please contact us at btsanpollc@gmail.com. Thank you for your understanding and support!

BTSAN PO 退换货与退款政策

欢迎光临 BTSAN PO。请仔细阅读我们的退换货与退款政策，以便您在购买前了解我们的相关规定。

不可退换商品

由于产品的独特性与文化价值，以下商品在购买后不可退换或退款：

唐卡艺术作品

天珠饰品

沉香制品

请在购买前确认您的选择，如有疑问，欢迎联系客户服务。

退换货政策

对于除不可退换商品外的其他商品，若符合以下条件，可接受退换：

自收到商品之日起 7 天内 提出退换申请

商品未使用且保持原始状态，包装完整无损

提供购买凭证

特别提醒：商品一旦使用、损坏或缺失原包装，将无法退换或退款。

换货方式

符合换货条件的商品将按原订单的相同商品进行更换，换货后不再接受退货或退款。

退款方式

符合条件的退货将在我们收到商品并确认后，按原支付方式退款。

如有任何问题，请联系 btsanpollc@gmail.com。感谢您的理解与支持！

1. Why is it unique?

Our products are unique items because of the different sizes/shapes of the ores, the different designs and carving techniques, or some of them belong to the medieval products, only one piece.

2. The source of the product?

Our products come from China, Tibet, Nepal and other countries and regions.

3. Are they handicrafts?

Thangka paintings and jewelry are pure handicrafts.

4. What is the packaging like?

We have a complete set of jewelry and thangka packaging gift boxes, as well as the plane box during transport. There is also a product care card in the package. Some necklace products are equipped with a replacement chain for you to choose.

5. What kind of person is it for?

Our products are suitable for all people, especially those who like jewelry collections and have certain beliefs.

6. Can I give it as a gift?

Our products can be given as gifts to your favorite people, it also has a certain collection value.

7. Why can't Thangka be returned or exchanged?

Thangka belongs to intangible heritage cultural art, thank you for your understanding.

8. Working hours

Timezone (GMT-05:00)Eastern Time (US & Canada), Monday to Friday 10:00am-22:00pm. 

1.为什么是孤品？

我们的产品由于它的矿石大小/形状的不同，设计及雕刻工艺的不同，或是有些是属于中古产品，仅此唯一一件，所以称为孤品。

2.产品的来源？

我们的产品来自于中国西藏及尼泊尔等国家地区。

3. 是手工艺品吗？

唐卡画和珠宝属于纯手工艺品。

4.产品包装是什么样的？

我们有整套珠宝及唐卡的包装礼盒，及运输期间的飞机盒。包装内还附有产品保养卡，部分项链商品配有可更换备用链供你选择。

5.适合什么样的人？

我们的产品适合所有人群，尤其是喜欢珠宝收藏及有一定信仰的人群。

6.可以作为礼物送人吗？

我们的产品可以作为礼物送给你喜欢的人，它还具有一定的收藏价值。

7.唐卡为什么不能退换货？

唐卡属于非物质遗产文化艺术品，感谢您的理解。

8.工作时间

时区 (GMT-05:00)东部时间 (美国 & 加拿大) 周一至周五10:00 am-22:00 pm